Chelmscare Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection forty people were being supported with a regulated activity of personal care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Peoples consent was obtained before staff provided care. Staff supported people if required to eat and drink sufficient amounts to maintain their health and to access health care services and professional when required.

People liked the staff that cared for them. One person told us "They are wonderful people, I do look forward to them coming." People told us that staff were "kind, caring and thoughtful". They told us that staff supported them to achieve their individual lifestyles. People were involved in developing and reviewing their support and their care planning. Staff were respectful of people's privacy, whilst maintaining their dignity. Staff worked well as a team and were committed to improving the care experience for all the people they supported.

People were aware of how to make a complaint. We saw that only minor concerns had been raised and addressed by the registered manager in a timely way and to the satisfaction of the complainant. People's views on the service were sought and they felt their views were taken into account.

The registered manager and quality assurance manager carried out a range of audits and checks to ensure the quality was maintained and improved where necessary. People, relatives and staff all felt supported and valued. One person told us, "The management are extremely inclusive and think nothing of providing help at short notice." The staff team worked in partnership with other professionals and organisations to help

people achieve their desired outcomes.