Candy Care Group Limited

Audit and quality assurance processes were not sufficiently robust and had not identified the inconsistencies in some documentation and practice which were identified during the inspection. The provider was transparent about these areas where improvement was still required and was responsive to our feedback during the inspection. One staff member said, "We recognise there are areas we need to improve."

The provider had a process to manage potential safeguarding concerns, alongside incidents and accidents and complaints. This process was mostly effective in identifying potential safeguarding concerns though we highlighted two issues to the provider during our inspection, which they responded to. People told us they knew who to contact if they had any concerns, though feedback from people was mixed in terms of how their concerns were responded to.

Staff knew how to recognise the potential signs of abuse and knew what action to take to keep people safe.

People were supported to maintain their health and access to health care services when they needed to. Staff and professionals told us the service sought appropriate guidance and support to maintain people's health and well-being.

People received care and support from trained staff who knew them well. The service employed both carers and qualified nurses for more complex care. There was enough staff to support people safely and the

provider had safe recruitment procedures and processes in place. People received their medicines safely from staff who were trained and competent to do so.

Staff told us that while the service had been through a recent period of change, they felt supported. One member of staff said, "There's room for improvement but I enjoy my job, I like serving people." Another said, "They've given us such opportunities, all the support behind us."

The service had a philosophy of "Care First". People told us the staff who supported them were caring. One person said, "The carers are very, very good." Another person said, "They know what to do, they are attached and loving and well trained."