Grove Place Retirement Village
- Home care
- Registered since 2012
- Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
14 months
since the latest rating was published.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
Grove Place Retirement Village: inspection record
Rated Good in September 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G PBS4 U.K LIMITED Good, 0.3 miles away
- G Careinmyhome Kent Good, 0.7 miles away
- G Mindful Care & Support Ltd Good, 0.7 miles away
- – Fame Healthcare Services Not yet rated, 1.4 miles away
- G The Rose Road Association Good, 1.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 September 2025 (assessment visit 7 July 2025). Quoted under the Open Government Licence.
Date of Assessment: 10 to 23 July 2025. The service provides homecare to people living in their own apartments at Grove Place Retirement Village. The provider supports older people who may also have a sensory impairment or a physical disability. This was a responsive inspection of all 5 key questions triggered by our ongoing monitoring of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were safe and protected from avoidable harm. People’s care was provided by sufficient numbers of skilled and experienced staff. The provider ensured staff worked with people to understand any potential risks to them and measures were in place to mitigate any risks identified. People felt able to speak up about any concerns and processes were in place to investigate any incidents and to ensure required actions were taken. The provider and the registered manager understood which incidents needed to be reported to external agencies.
The provider ensured people’s care needs were holistically assessed and regularly reviewed with them. People’s consent was sought to provide their care. Staff worked both together as a team and with external agencies to support the co-ordinated delivery of people’s care.
The provider’s aim was to provide a personalised service which enabled people to live the life they wished to, as independently as possible. Staff supported people both to make use of the various facilities, services and activities available on-site and to access their local community.
People were supported and treated with dignity and respect and compassion by staff throughout their care journey. People were central to their care and treatment choices.
The service was well-led by the registered manager and their on-site team, who were supported by the provider’s senior management team. The provider had clear systems of accountability and good governance.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Stoilka Radeva
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 28 February 2018. Latest assessment published 2 September 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Grove Place Village Limited
- Ownership type
- Organisation
- Companies House number
- 06261490 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Grove Place Retirement Village provide nursing care?
- The Care Quality Commission's register does not list nursing care for Grove Place Retirement Village.
- When was Grove Place Retirement Village last inspected?
- The Care Quality Commission's latest rating for Grove Place Retirement Village was published on 2 September 2025.
- Who runs Grove Place Retirement Village?
- Grove Place Retirement Village is run by Grove Place Village Limited.
- What is Grove Place Retirement Village's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 September 2025.
Contact
- Phone
- 023 8074 3593
- Address
- Upton Lane, Nursling, Southampton, SO16 0XY Map (opens Google Maps)
Compare nearby
- G PBS4 U.K LIMITED Good, 0.3 miles away
- G Careinmyhome Kent Good, 0.7 miles away
- G Mindful Care & Support Ltd Good, 0.7 miles away
- – Fame Healthcare Services Not yet rated, 1.4 miles away
- G The Rose Road Association Good, 1.9 miles away