REN Caring Ltd

Safeguarding systems were in place to ensure people were safeguarded from abuse. A staff member told us, “We have received safeguarding training. Safeguarding is protecting individuals from harm, different kind of harms like abuse, neglect, financial. If I see this, I would report to my manager, if she does not take action, then I will approach CQC, safeguarding or police.”

People’s home environments were assessed to ensure they were suitable and safe for the delivery of care.

Risks were identified and assessments were in place to ensure risks associated with people were minimised.

Systems were in place to ensure staff were recruited safely and people were supported by competent staff who had the right mix of skills, experience and knowledge to support them safely. A staff member commented, “We receive regular training. Every training that is overdue, we are sent an alert. It covers everything. It is very helpful in our roles.”

Staff were supported well by the registered manager. A staff member told us, “I love working for them. [Registered manager] is very supportive with everything we need. She is an amazing manager.” Another staff member commented, “[Registered manager] is a very good person and very helpful. She supports me very much. She is a very good manager.”

Medicines were being managed safely. Staff had been trained to administer medicines and records showed people received their medicines as prescribed.

The provider assessed people’s needs prior to the service commencing and care plans included people’s preferences on how they would like to be supported. A staff member commented, “We find the care plans very helpful and it is very detailed. [Registered manager] asks us to record everything clearly so it is always up to date.”

Staff monitored people's care and support, wellbeing and expected outcomes. Consent was sought from people and Mental Capacity Assessments were completed to determine if people had capacity to make specific decisions about their care. A staff member told us, “We always ask for consent on everything we do, everything we ask for consent. It is one of the important part of our role.”

People were involved in decisions about their care and staff supported them in making choices. A staff member told us, “We ask them what they would prefer for their breakfast or we follow what they like. We always give them options and choices.”

Care plans included the level of support required for people and which areas people were independent. A staff member told us, “We always encourage independence, like we encourage [people] to be independent with showers where possible or when doing exercises but we are always available for support if they need it.”

People’s privacy and dignity was respected. A staff member told us, “When we are changing them, we make sure doors and curtains are closed, we use towels to maintain dignity. We respect their privacy and dignity.”

People, relatives and staff were encouraged to share feedback about the service.

There was an open and positive culture within the service and staff were positive about the management team. A staff member told us, “The culture is very good, clients and staff are happy. It’s a positive culture.”

Quality assurance systems were in place to ensure there was oversight of the service and people received safe and effective care.