Ur Choice Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Positive outcomes were achieved for people. This was because staff were skilled, had been trained and supported and understood their roles. Staff told us they were happy in their work and people agreed that staff were friendly and engaging which had a positive impact on them. People's nutritional and healthcare needs were met, and staff supported them to achieve this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described a staff team that were kind, considerate and compassionate. They felt comfortable with those that supported them and had built trusting relationships with them. Staff understood the need to maintain people's dignity, privacy and independence and supported them to do so. People were partners in their care delivery and were involved in the planning of it. Staff took their lead from those they supported and were flexible in their approach.

Through person-centred care planning, people's needs were met in an individualised manner. Preferences were adhered to and people received care that was personalised to them and those important to them. Care needs were reviewed regularly and as required and changes made as needed. People with specific communication needs had information in their desired method. The service had a complaints policy in place however people told us that the service was good at rectifying concerns should they arise.

The service was well managed by a registered manager people described as involved, engaged and supportive. Morale amongst the staff was good and effective team work was evident. The monitoring of the service was ongoing and achieved via several effective methods. The registered manager had developed strong relationships with other professionals. Registration requirements were mostly met however we have

made a recommendation about events the service is required to tell us about by law.