Options Care Limited
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
Options Care Limited: inspection record
Rated Good in May 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Requires improvement in 2017, then Good in 2018 and May 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 11 May 2023. Quoted under the Open Government Licence.
Options Care Limited is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection 3 people were receiving personal care, most of whom were adults who required support for much of the day due to a learning disability or physical disability to remain as independent as possible. Not everyone who used the service received personal care and not everybody had a learning disability. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Right Support: Model of Care and setting that maximises people's choice, control and independence
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
Right Care: Care is person-centred and promotes people's dignity, privacy and human rights
People received the right support in relation to risks, such as those relating to a learning disability, health conditions or mobility. There were enough staff to support people safely and staff knew people well having worked with them consistently, for a long time. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE). People received the right support in relation to their medicines and the provider had good oversight of this through electronic systems and audits.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
The registered manager and staff understood their role and responsibilities. The registered manager engaged and consulted well with people using the service, relatives and staff. Staff were well supported by the registered manager. The registered manager understood their responsibility to notify CQC of significant events as required by law.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 2D Heath Road, Thornton Heath, CR7 8NE |
|---|---|
| Neighbourhood | Thornton Heath, Croydon |
| Phone | 020 3876 0232 |
| Website | www.optionscare.org |
| Registered manager | Francine Emeni |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 6 inspection reports, latest 11 May 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Options Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07170263 (opens Companies House) |
Nearest alternatives
- – Umuzi Healthcare Agency Ltd Home care, less than 0.1 miles awayNot yet rated
- – Orchid Supported Homes Home care, 0.3 miles awayNot yet rated
- – Placid Care Ltd Home care, 0.3 miles awayNot yet rated
- – Green Apple Healthcare Services Ltd Home care, 0.4 miles awayNot yet rated
- G LIM Independent Living and Community Care Services Limited Home care, 0.5 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Options Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Options Care Limited.
- When was Options Care Limited last inspected?
- The Care Quality Commission's latest rating for Options Care Limited was published on 11 May 2023.
- Who runs Options Care Limited?
- Options Care Limited is run by Options Care Limited.
- What is Options Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 May 2023.