Assured Care (Stockport) Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider had not ensured staff had the necessary, up to date training in place before providing care and support to people. Also, the provider had not satisfied themselves on an ongoing basis that staff providing care and support were competent to do so.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, we found concerns regarding legal safeguards around decision making for people in the form of Lasting Power of Attorney (LPA).

We have made a recommendation around the lawful use of LPAs.

We received mainly positive feedback from people who used the service about the care they received and about the care staff. People felt safe and they told us staff read their care plan and staff always wore personal protective equipment (PPE) when visiting them.

Policies, procedures and audits were in place. However, they had not always been followed and audits had not identified the concerns we found on this inspection. Staff mostly felt supported in their role and felt they could report concerns to the senior staff.