Homecare Unique Limited

At our last inspection on 23 November 2016 we rated the service good. At this inspection on 19, 29 and 30 October 2018 2018 we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

There was a registered manager in place who was also the registered provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received a service that was safe. People felt safe with the staff. Staff understood the importance of keeping people safe and followed the guidance that was in place. There were enough staff to meet people's assessed needs and staff were recruited safely.

Potential risks posed to people and others had been assessed and mitigated. Accidents and incidents involving people were investigated to ensure the appropriate care and support was being given. Referrals were made to health care professionals when people's needs changed.

People were supported to maintain their nutrition and hydration and remain in good health.

Medicines for people were managed safely and administered by staff that were trained. Systems were in place to support people safely and effectively with their medicines.

Staff received the training, support and guidance needed to fulfil their role and meet people's needs. Staff worked alongside external health care professionals to support people that had specialist needs.

New staff completed an induction before starting work for the agency.

People's needs had been assessed prior to receiving a service from the agency. People received a personalised service that placed them at the centre of their care and support needs. Care records were regularly reviewed to ensure they continued to meet people's needs. People's rights were promoted and protected.

People were encouraged to make their own choices about their lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and caring towards people. Staff respected people's privacy and dignity. Staff knew people well and had knowledge about people's histories, likes and dislikes. People's equality, diversity and human rights were promoted and respected.

People were supported to express their views and were involved in the development of the service they received. Complaints were investigated and responded to in line with the providers policy.

Systems were in place to monitor and improve the quality of the service that people received.

It is a legal requirement that a provider's latest CQC inspection report rating is displayed at the registered office where a rating has been given. This is so that people, visitors and those seeking information about the service can be informed of our judgements. We found the provider had conspicuously displayed their rating with the registered office and on their website.

Further information is in the detailed findings below.

The five questions we ask about services and what we found