Kent Carers Limited - Head Office

People's experience of using this service: People and their relatives commented. "We are happy with the safety of the service." "We are happy staff are sufficiently trained." "The staff are all very caring towards my relative, he is very happy with them."

People told us they felt safe with staff. Staff had been trained to administer medicines safely. People told us that staff were caring towards them.

People's needs were assessed. Care plans were in place. The care plans were consistently reviewed. People's rights and their dignity and privacy were respected. The care offered was inclusive and based on policies about Equality, Diversity and Human Rights.

Staff were not routinely required to assist people with health care monitoring or preparing food and drinks because people did this themselves or lived with others who did this for them. Complaints made by people or their relatives were taken seriously and thoroughly investigated.

People told us they were listened to by the management of the service. Background checks were made on new staff. Staff were trained and supervised to maintain the standards of care. Staff were deployed in the right numbers to meet people's needs and choices.

Health and safety policies and management plans were implemented by staff to protect people from harm. Systems were in place so that incidents and accidents were investigated to reduce the risks of these happening again. Staff received guidance about infection control and protective equipment like disposable gloves to minimise the risks from the spread of infection.

People, their relatives and staff had the opportunity to share their views about the service. The service could continue to run in the event of emergencies arising so that people's care would continue. Staff were not providing end of life care at the time of this inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.