Advantage Health & Social Care
- Home care
- Dementia care
- Registered since 2017
- Worcestershire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
6 of 83
rated home care services in Worcestershire are rated Requires improvement, like this one.
Advantage Health & Social Care: inspection record
Rated Requires improvement in May 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Agincare Worcester (Good, 0.1 miles away) and Brook House (Good, 2.7 miles away).
Nearest home care services:
- G Agincare Worcester Good, 0.1 miles away
- RI A & M Bewdley Care Services Requires improvement, 1.3 miles away
- – Home Instead Kidderminster Not yet rated, 1.6 miles away
- – Lanbeth Resolutions Ltd Not yet rated, 2.4 miles away
- G Brook House Good, 2.7 miles away
About the service
From the Care Quality Commission's inspection report published 26 May 2022. Quoted under the Open Government Licence.
Advantage Health and Social Care is a domiciliary care agency. People are supported in their own homes so that they can live as independently as possible. The domiciliary care agency is registered to provide a service to younger adults, older people and people living with physical disabilities. At the time of our inspection there were 22 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Improvements were required to ensure people received their medicines as prescribed. There was a lack of direction for staff administering people's medicines. We found examples where body maps for recording the application of topical creams, were in place but these were not always completed by staff. Protocols for administering medicines as and when required (PRN) were not always in place to guide staff on administering PRN medicines. This meant there was a risk staff may not be administering the PRN medicines in a consistent way. We have made a recommendation to the provider around the management and administration of medicines.
Read the rest of CQC's summary
Recruitment of staff was carried out safely. However, we could not be assured of this on the day of the inspection. The registered manager could not locate all checks for staff. For example, references and DBS checks. We were sent this information the following day.
Governance systems required further improvement. The registered manager acknowledged they required more time to do administration tasks rather than undertaking care duties. They were addressing this by trying to recruit more staff.
People received personalised care from a small, consistent staff team who knew them well and were responsive to their individual needs. Staff had a good understanding of the support people needed and provided this with compassion and care, whilst respecting their privacy and dignity.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager involved people and their relatives with managing people's care and support needs. Relatives and people felt listened to and received the care and support that met their individual needs and preferences.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Safe was rated Requires improvement on 26 May 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 26 May 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Linah Mubaiwa Nheta
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 26 May 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10617271 (opens Companies House)
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Advantage Health & Social Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Advantage Health & Social Care.
- When was Advantage Health & Social Care last inspected?
- The Care Quality Commission's latest rating for Advantage Health & Social Care was published on 26 May 2022.
- Who runs Advantage Health & Social Care?
- Advantage Health & Social Care is run by Advantage Health & Social Care Ltd.
- What is Advantage Health & Social Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 May 2022.
Contact
- Phone
- 01299 407177
- Address
- Suite 13, Old Anglo House, Mitton Street, Stourport-on-severn, DY13 9AW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Agincare Worcester (Good, 0.1 miles away) and Brook House (Good, 2.7 miles away).
Nearest home care services:
- G Agincare Worcester Good, 0.1 miles away
- RI A & M Bewdley Care Services Requires improvement, 1.3 miles away
- – Home Instead Kidderminster Not yet rated, 1.6 miles away
- – Lanbeth Resolutions Ltd Not yet rated, 2.4 miles away
- G Brook House Good, 2.7 miles away