Right at Home Stockport & Didsbury

Staff underwent a comprehensive induction and received a wide-ranging programme of training and competency checks. People were supported to access healthcare and the service ensured appropriate and timely referrals were made to other agencies and professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received compassionate care from kind and caring staff. Staff talked about people in a kind and respectful manner and were passionate about providing good care. People were treated with dignity and respect.

Care information available to staff was detailed and very explanatory for staff to know people's care needs. Any changes were reviewed and updated to ensure plans reflected current need. Staff were aware of people's needs and their individual preferences for care. People received good end of life care from trained and compassionate staff who worked closely with other health professionals.

The registered manager had good links with other organisations and community groups. They worked closely with the local college to provide care apprenticeships. Management systems, such as audits and quality assurance, were actively used to monitor and continuously improve the service.