Care 4 U - 466 Melton Road

People received safe care and were protected from the risk of abuse and harm. People's care was delivered by the appropriate number of staff at the time it was arranged. Their support needs and risks were assessed and care plans provided staff with the information they needed to manage the identified risk. Systems in place ensured people's changing needs were met. Staff were trained and recruited safely. People received their medicines safely and effective infection prevention and control (IPC) practice ensured people were protected from the risk of infectious diseases.

Effective governance, and the systems and processes in place ensured the service was well-led. People, their relatives, and staff views were continually sought to ensure the service met their expectations. The service worked in partnership with other professionals and organisations to ensure people continued to receive care that was in line with changing practice. Where improvement was needed managers ensured this was implemented promptly. Minor shortfalls identified at our previous assessment had been addressed. Throughout the assessment process managers and staff were open and transparent with us.