M & S Care Solutions - English Walls
- Home care
- Dementia care
- Registered since 2017
- Oswestry, Shropshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 59
rated home care services in Shropshire are rated Good, like this one.
M & S Care Solutions - English Walls: inspection record
Rated Good in October 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Oswestry No overall rating, 0.1 miles away
- O Allenby Douglas Ltd Outstanding, 0.1 miles away
- G Bluebird Care Oswestry Good, 0.2 miles away
- G Oswestry Care Limited Good, 0.2 miles away
- – Woodlands Home Care Not yet rated, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 15 October 2020. Quoted under the Open Government Licence.
M&S Care Solutions-English Walls is a domiciliary care agency which provides assistance with personal care to people living in their own homes. At the time of this inspection five people were receiving support with personal care needs. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People felt safe with the staff who supported them. People were supported by adequate numbers of staff who were safe to work with them. The provider's systems protected people from the risk of abuse. People were protected from the risks associated with the control and spread of infection. There were safe systems for the management and administration of people's prescribed medicines. People received their medicines when they needed them from staff who were trained and competent.
Read the rest of CQC's summary
People were supported by staff who were trained and competent in their role. People were assessed before they used the service to ensure their needs and preferences could be met. Staff understood the importance of ensuring people's rights were respected and protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's health care and nutritional needs were monitored and understood by staff.
There were effective systems in place to monitor and improve the quality of the service people received. People's views were valued and responded to. The service worked in partnership with other professionals to ensure people received a service which met their needs and preferences. People were cared for by a staff team who were well supported in their role.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lisa Bradley
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 15 October 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- M & S Care Solutions LTD
- Ownership type
- Organisation
- Companies House number
- 10537863 (opens Companies House)
Getting help from Shropshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Shropshire Council
- Ask for a care needs assessment
- Phone: 0345 678 9044, Monday to Thursday, 8.45am to 5pm, Friday, 8.45am to 4pm
- Support for carers
- Paying for care: Shropshire Council
Checked on the council's website, November 2026.
Common questions
- Does M & S Care Solutions - English Walls provide nursing care?
- The Care Quality Commission's register does not list nursing care for M & S Care Solutions - English Walls.
- When was M & S Care Solutions - English Walls last inspected?
- The Care Quality Commission's latest rating for M & S Care Solutions - English Walls was published on 15 October 2020.
- Who runs M & S Care Solutions - English Walls?
- M & S Care Solutions - English Walls is run by M & S Care Solutions LTD.
- What is M & S Care Solutions - English Walls's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 October 2020.
Contact
- Phone
- 01691 430105
- Address
- First Floor, 12 English Walls, Oswestry, SY11 2PA Map (opens Google Maps)
Compare nearby
- – Oswestry No overall rating, 0.1 miles away
- O Allenby Douglas Ltd Outstanding, 0.1 miles away
- G Bluebird Care Oswestry Good, 0.2 miles away
- G Oswestry Care Limited Good, 0.2 miles away
- – Woodlands Home Care Not yet rated, 1.1 miles away