Observe Care Ltd

People's experience of using this service: The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safeguarded from abuse as there were systems and processes that enabled this. Staff had received safeguarding training and knew to report any concerns to the registered manager. Staff administered people's medicines in a safe way. Recruitment checks were carried out on staff before they started work. There were enough staff available to support people with their needs. There were systems in place to report incidents and accidents and the registered manager took actions to mitigate further risks. Risk to people were assessed, and management plans were developed to reduce risks. Staff followed infection control procedures to reduce the risk of infections.

People's needs were assessed appropriately. People were supported to eat and drink enough and to meet their dietary and nutritional needs. People were supported to access the healthcare services they needed to maintain their health and well-being. Staff were inducted into their roles when they started, and they received regular supervision and training to be effective in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People and where appropriate their relatives consented to their care before they were delivered. Staff and the provider understood their responsibilities under the Mental Capacity Act 2005.

Staff treated people with dignity and respect. People and their relatives were involved in planning for their care. Staff were kind and patient with people. People and their relatives knew how to raise their concerns and complaints about the service. The registered manager checked and assessed the quality of service delivered to people. The provider worked in partnership with other organisations to develop and improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 23/11/2017 and this is the first inspection.