T-Bot Care Dynamics Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received an initial care needs assessment when they first joined the service, which formed part of their person-centred care plan. Risk assessments were carried out to identify and mitigate risk and were reviewed regularly to ensure they continued to meet people's needs.

Medicines were managed safely, and audits showed that people received medicines as prescribed. Infection prevention and control measures were in place and the registered manager ensured staff were working within the latest COVID-19 government guidelines. Staff had enough stock of personal protective equipment (PPE) and people told us staff always wore PPE. Staffs' COVID-19 swab testing and vaccination status were recorded.

Staff recruitment and induction had improved since the last inspection and the service now followed an effective recruitment process. Staff recruitment files contained interview notes, application forms and the necessary checks to ensure staff were safe to work within the care sector.

Staff completed an induction and followed the Care Certificate standards through online training and face to face training for practical subjects such as moving and handling. People told us staff were skilful and they felt confident with them.

Quality assurance processes were in place and the registered manager carried out regular audits. Staff told us the registered manager was approachable and often conducted spot checks to ensure they were competent in their role. The service worked closely with health and social care professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk