Fisher Healthcare East Anglia - Norwich

Fisher Healthcare East Anglia Ltd is a small home care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing care to 10 people who were receiving the regulated activity of personal care.

Whilst most people spoke positively of the level of care and support they received from Fisher Healthcare, we found weaknesses in risk assessments, care planning and governance arrangements. Risks in relation to people receiving personal care were not always assessed, and when they were the service did not always provide clear plans and guidance in how to manage such risks. Care plans were in place, however, there was a lack of consistency, detail, and they were not always up to date which could put people at risk of inappropriate care. The service quality assurance system was not fully effective and did not identify the shortfalls we found during our inspection. There was limited provider oversight of the service.