Arthur Morrison Care Services

AM Care services is a domiciliary care agency that is registered to provide personal care to people including those with mental health and or substance misuse issues. The service also managed three supported living services. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of our inspection the service was providing personal care to 21 people, eleven of whom were living at the supported living services.

There were systems in place to safeguard people from abuse. Risks to people were recorded and mitigated. Medicines were managed safely. Staff recruitment was robust and there were enough staff to support people's needs. Staff were trained on infection prevention control and there were systems in place around this to keep people safe. Incidents and accidents were recorded so the provider could learn from these events when they occurred.

The service was well led and promoted person-centred care. The registered manager and staff were clear about their roles and the provider understood and fulfilled their regulatory requirements. People and staff could engage and be involved with the running of the service through meetings and surveys. The provider had systems in place which assured quality and provided a means to continuously learn and improve care. The service worked in partnership with other agencies to the benefit of people at the service.