Support Workers Direct

Support Workers Direct is registered to provide personal care services to people with learning disabilities living within supported living accommodation. One of the supported living locations supported young people as a transition whilst they were at college and learning to become independent. The other location supported people who were older. At the time of the inspection 5 people were living in individual flats receiving personal care.

People's experience of using this service: ●The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence and inclusion. People's support focussed on opportunities to gain new skills and maintain current independence and work toward more independence. ●Staff knew people well and encouraged their development and independence. ●People were treated with kindness and compassion. Staff provided emotional support as needed. ●People's independence was promoted and encouraged. ●People's needs were assessed and planned for. People were involved in these assessments and ongoing reviews. ●Risks to people were considered. Staff had a positive approach to risk and worked with people to address and mitigate risks. ●People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible; the systems in the service supported this practice. ●People, their relatives and staff were asked for their views of the service and ongoing development. ●Staff work closely and in partnership with health and social care professionals, and where relevant the staff from the local college. ●Staff were recruited using safe recruitment practices. ●Staff had training to meet people's needs, and were supported with regular supervision, competency checks and staff meetings. ●Staff and the management understood their roles and responsibilities. ●The quality assurance framework supported the registered manager and staff team to continuously improve.