Adriel Care Limited

Not everyone who uses the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service worked with people's health and social care professionals to help ensure people received the support they needed. The management team recognised circumstances in which people might not be able to give valid consent to aspects of their care and had taken the appropriate action. They had identified where people could be considered as deprived of their liberty and had liaised with care commissioners, who had applied for the necessary legal authorisation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service required review and updating to support this practice. We have made a recommendation in relation to care and support planning for people with a learning disability and autistic people, and regarding the provider's safeguarding policies.

Right Care:

People and their relatives were involved in the planning and review of their care and support. Care plans were individualised and reflected people's known preferences. They clarified any support people needed with their prescribed medicines.

Right Culture: People, relatives and staff felt able to raise concerns with the service. Concerns were taken seriously and acted upon promptly. People and, with the appropriate permission, their relatives had access to the computerised records system, which increased transparency and made the service more responsive to their comments. Managers regularly sought feedback from people, staff and relatives and acted on this to improve people's experience of the service.