Living Horizon

Not everyone who used the service received personal care. CQC only assesses the quality of support where people receive personal care. This is help with tasks related to personal hygiene and eating.

We carried a responsive assessment of 2 quality statements, involving people to manage risks and Infection prevention and control. We carried out an on-site assessment on 3 January 2024.

At the last inspection we made three recommendations surrounding ensuring staff understood the importance of good hand hygiene, involving people in decision making and service monitoring and auditing to drive improvement".

We observed positive interactions between people and staff. We spoke with 2 people and they both confirmed they were able to talk to staff about their health concerns.

We found people were supported to manage and reduce risk of harm to them. Staff completed risk assessment in partnership with people.

We found staff were knowledgeable about how to prevent the spread of infections. Communal areas of accommodation were kept clean. One person told us how the staff made sure their living conditions were clean and dust free to prevent a deterioration in their health.