Expertise Homecare Ashford and Canterbury

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff understood and responded to people's individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

The service had enough appropriately skilled staff to meet people's needs and keep them safe. However, staff and people fed back that sometimes staff would run late due to travel time not being factored accordingly. People's care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life. People were supported to receive their medicines as prescribed.

Right Culture: People received good quality care, support and treatment because trained staff could meet their needs and wishes.

Staff placed people's wishes, needs and rights at the heart of everything they did. The service enabled people and those important to them to worked with staff to develop the service. Staff valued and acted upon people's views. There were effective systems in place to learn and improve.