Helping Hands Homecare Services
- Home care
- Dementia care
- Registered since 2018
- Brackmills, West Northamptonshire, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
55 of 84
rated home care services in West Northamptonshire are rated Good, like this one.
Helping Hands Homecare Services: inspection record
Rated Good in February 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Rabah Concept Limited Not yet rated, 0.2 miles away
- G Richmond Village Northampton DCA Good, 0.7 miles away
- RI Horizons Care Limited Requires improvement, 0.9 miles away
- – Assisted Care Services - Main Office Not yet rated, 1 mile away
- G Blisworth Home Good, 1 mile away
What inspectors found
From the Care Quality Commission's inspection report published 27 February 2019. Quoted under the Open Government Licence.
About the service: Helping Hands Homecare Services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection eight people were using the service. Everyone using Helping Hands Homecare Services received personal care.
Read the rest of CQC's summary
People's experience of using this service: People using this service were well supported by caring staff.
One person told us, "I feel very safe with my staff, they are always pleasant, respectful and kind."
People and staff felt respected and listened to.
People were consulted about their care and support.
People received personalised care and support related to their needs and preferences. All people were matched with staff specific to their needs.
People we spoke with gave us positive feedback about staff. Comments included, "My carers are really lovely. They're very polite and kind," and "They know what they need to do to help me."
People were supported by staff who had been recruited by a robust process to ensure they had the right skills and attributes.
Staff were aware of how to recognise signs of abuse and were knowledgeable about what to do in the event of any concern being raised.
People could be confident that staff were trained to support them, the provider ensured staff had access to training and systems were in place to monitor staff performance.
Where required, people were supported with their nutritional needs. Staff worked with external health care professionals to keep people healthy and well.
Staff were aware of people's likes and dislikes, information was gathered about people's interests.
People were supported to access appropriate healthcare when required.
Quality audits were completed to ensure consistent good quality care.
This service met the characteristics of Good in all areas.
More information is available in the 'Detailed Findings' below.
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 27 February 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HH Care Ltd
- Ownership type
- Organisation
- Companies House number
- 07094365 (opens Companies House)
HH Care Ltd runs 3 services in England, 2 of them in the East Midlands. 3 are rated Good or Outstanding.
Other services run by HH Care Ltd
- G Helping Hands Homecare Services Good. Home care, Leicestershire
- G Meadows Homecare Services Good. Home care, Peterborough, East of England
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Homecare Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Homecare Services.
- When was Helping Hands Homecare Services last inspected?
- The Care Quality Commission's latest rating for Helping Hands Homecare Services was published on 27 February 2019.
- Who runs Helping Hands Homecare Services?
- Helping Hands Homecare Services is run by HH Care Ltd. It runs 3 services in England, 2 of them in the East Midlands.
- What is Helping Hands Homecare Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 February 2019.
Contact
- Phone
- 01604 632040
- Address
- 7 Tudor Court, Wootton Hope Drive, Wootton Fields, Wootton, Northampton, NN4 6FF Map (opens Google Maps)
Compare nearby
- – Rabah Concept Limited Not yet rated, 0.2 miles away
- G Richmond Village Northampton DCA Good, 0.7 miles away
- RI Horizons Care Limited Requires improvement, 0.9 miles away
- – Assisted Care Services - Main Office Not yet rated, 1 mile away
- G Blisworth Home Good, 1 mile away