Caremark Lambeth

At this inspection we saw enough improvement had been made by the provider in relation to the way they now recruited and supported staff, assessed and managed identified risks people might face, maintained medicine's records and operated their established governance systems.

People were kept safe and protected against the risk of avoidable harm and abuse. People received consistently good-quality and safe personal care from the same group of staff who were familiar with their needs and preferences. Staff followed current best practice guidelines regarding the prevention and control of infection, including those associated with COVID-19. People continued to receive their prescribed medicines as and when they should.

People received an effective service. People were cared for and supported by staff who were suitably trained. Assessments of people's support needs and wishes were carried out before they started receiving any support from the provider. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems supported people to have choices. Where staff were responsible for preparing people's meals and/or assisting them to eat and drink, people were supported to access food and drink that met their dietary needs and wishes. People were supported to stay healthy and well, and to access relevant community health and social care services as and when required.

The service was well-led. People were complimentary about the way the managers and the office-based staff now ran the service, and how accessible and approachable they all were. The provider promoted an

open and inclusive culture which sought the views of people, their relatives and staff. The provider worked in close partnership with other health and social care professionals and agencies to plan and deliver people's packages of care at home.