Choices Homecare (Rotherham North & Doncaster)
- Home care
- Dementia care
- Registered since 2018
- Doncaster, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
5 months
since the latest rating was published.
The only one
rated Requires improvement home care service in Doncaster, out of 45 with a rating.
Choices Homecare (Rotherham North & Doncaster): inspection record
Rated Requires improvement in May 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Destiny Jubilee Care Limited (Good, less than 0.1 miles away) and Anderby Care Ltd (Good, 1.3 miles away).
Nearest home care services:
- G Destiny Jubilee Care Limited Good, less than 0.1 miles away
- – Valley Care Barnsley & Rotherham Not yet rated, less than 0.1 miles away
- – DCA South Yorkshire Not yet rated, 0.3 miles away
- G Anderby Care Ltd Good, 1.3 miles away
- RI Lotus Home Care, Rotherham Requires improvement, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 May 2026 (assessment visit 16 March 2026). Quoted under the Open Government Licence.
Date of assessment: 20 to 25 April 2026. Choices Homecare (Rotherham North Doncaster) is a domiciliary care agency, providing support and personal care to people in their own homes. Staff supported older people and younger adults, with different health needs. At the time of our assessment 78 people were receiving support from the service. The service supported a small number of people with a learning disability. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was not always meeting the principles of Right support, right care, right culture’. At our last assessment we rated this service good, at this assessment the service has been rated requires improvement. We have identified breaches of regulation in relation to staffing, managing risks and governance.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Systems to record and review incidents, complaints and safeguarding concerns required improvement, and care records contained gaps and inaccuracies. There were shortfalls in staffing, training, risk management and monitoring of infection prevention and control.
Improvements were required to ensure people’s needs were assessed, reviewed and recorded accurately. Care plans lacked consistent, robust information to guide evidence‑based care, support people’s health needs and outcomes, and reflect people’s wishes. Consent processes were in place and people’s capacity to consent was assessed. People had access to external healthcare professionals where required.
The service had clear vision and values; however, these were not consistently embedded. Staff and people gave mixed feedback about culture and leadership. Governance and oversight systems were not robust and failed to identify or address concerns we found. A service development plan was in place, with timescales for completion, to ensure concerns could be addressed. This required embedding at the time of our assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to managing risks posed to people and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 27 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 27 May 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 27 May 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 27 May 2026. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Amanda Hird
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 14 November 2019. Latest assessment published 27 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 05635359 (opens Companies House)
Choices Homecare Ltd (South Yorkshire) runs 2 services, all in Yorkshire and the Humber. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Choices Homecare Ltd (South Yorkshire)
- G Choices Homecare (Barnsley & Penistone) Good. Home care, Barnsley
Getting help from City of Doncaster Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Doncaster Council
- Ask for a care needs assessment
- Phone: 01302 737 391, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Doncaster Council
Checked on the council's website, November 2026.
Common questions
- Does Choices Homecare (Rotherham North & Doncaster) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Choices Homecare (Rotherham North & Doncaster).
- When was Choices Homecare (Rotherham North & Doncaster) last inspected?
- The Care Quality Commission's latest rating for Choices Homecare (Rotherham North & Doncaster) was published on 27 May 2026.
- Who runs Choices Homecare (Rotherham North & Doncaster)?
- Choices Homecare (Rotherham North & Doncaster) is run by Choices Homecare Ltd (South Yorkshire). It runs 2 services, all in Yorkshire and the Humber.
- What is Choices Homecare (Rotherham North & Doncaster)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 27 May 2026.
Contact
- Phone
- 01302 319024
- Address
- Office F9, Mexborough Business Centre, College Road, Mexborough, S64 9JP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Destiny Jubilee Care Limited (Good, less than 0.1 miles away) and Anderby Care Ltd (Good, 1.3 miles away).
Nearest home care services:
- G Destiny Jubilee Care Limited Good, less than 0.1 miles away
- – Valley Care Barnsley & Rotherham Not yet rated, less than 0.1 miles away
- – DCA South Yorkshire Not yet rated, 0.3 miles away
- G Anderby Care Ltd Good, 1.3 miles away
- RI Lotus Home Care, Rotherham Requires improvement, 1.3 miles away