Silverstars Care

No one using the service was being deprived of their liberty under the Court of Protection. Mental capacity assessments were carried out to determine whether the person had capacity to make decisions related to their care. However, the service had not always assessed people's mental capacity in a way that met legal requirements. Following the inspection the provider reviewed all assessments relating to capacity.

We have made a recommendation in regard additional training in regards assessing capacity.

People and relatives said the service was safe. Formal and informal methods were in place to share information around risk. Arrangement were in place to monitor and record risks. However, the risk assessments were not always reflective of the person's risk and information about people's risks were not always comprehensive.

We have made a recommendation about the review and recording of risks.

People were supported by staff who were kind and caring. Feedback about the caring approach of staff was positive. People who used the service, and their relatives, described a service they could rely on. They confirmed visits were not missed and staff arrived when expected. They said they felt safe with the staff. There were sufficient staff employed to ensure all planned visits were undertaken.

People's medicines were managed safely. Staff had received training in medicines administration and had their competency assessed to ensure the safe administration of medicines.

Staff received supervision and competency observations to help ensure they had the knowledge to perform their roles effectively. Staff and people told us senior staff and the registered manager completed

spot checks where they observed staff supporting people. The service had an effective out of hours system in place over 24hours. A contingency plan was in place to ensure the service kept running through adverse weather conditions or during staff sickness.

People said the service was well managed. There were effective systems in place to monitor the safety and quality of the service. Regular feedback about the quality of the service people received had been sought. The management team continually looked for ways to improve the service. People were encouraged to raise any concerns they had or make suggestions to improve the service they received.