Home Instead Worthing and Steyning

The provider is also registered to support people with a learning disability and autistic people. At the time of our assessment, the provider was not supporting anyone whose primary need related to a learning disability or autism. The provider demonstrated an approach to care which was person-centred, promoted people’s dignity, independence and choice, and reflected the principles of Right support, right care, right culture.

People received safe, effective and person-centred care. People and their relatives gave consistently positive feedback about the service and told us they felt safe, comfortable and well supported. Staff treated people with dignity and respect and involved them in decisions about their care. Care was delivered by staff who knew people well, which supported continuity and helped people feel at ease.
Care plans were personalised and updated when changes occurred. Staff understood people’s needs and responded appropriately. The provider worked with external professionals to support people’s health and wellbeing.

Systems were in place to support safety and oversight of the service. Risks to people were assessed and managed and staff understood how to recognise and report concerns. Medicines were managed safely and there were processes in place to monitor care delivery and identify areas for improvement.

Staff were supported to carry out their roles through training, supervision and access to support from the office team. Staff spoke positively about the support they received and told us they felt able to raise concerns. There was a positive and open culture within the service, and leaders were approachable and visible.

There was no registered manager in post at the time of the assessment. An application for a registered manager was in progress. Arrangements were in place to support the day-to-day management and oversight of the service.