Pride Health and Social Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff received relevant training to help them meet people's needs. Staff were well supported by the registered manager and the management team. Staff had regularly individual and group supervisions. These along with spot checks were used to encourage continual learning and to make improvements to the service.

Staff respected people's rights to privacy, dignity and independence. They knew the person they were supporting well and described care that was person centred and very much led by the individual.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Care was planned with the person enabling them to lead a full and active life doing things that mattered to them. Staff supported the person to learn new skills such as budgeting, shopping, cooking and household chores.

Right support: Model of care and setting maximises people's choice, control and Independence; Right care: Care is person-centred and promotes people's dignity, privacy and human rights; Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

The registered manager and provider monitored and reviewed the quality of service. This included checking the views of the person using the service about the care and support they had experienced and any areas for improvement. As the service grows the registered manager knew that more formal systems would be needed to seek the views of relatives, people, staff and other stakeholders such as surveys.