Carewise Ltd

Risks to people were now managed and mitigated safely. Specific risks were identified and documented within people’s care plans, with advice and guidance which staff followed. Advice from healthcare professionals was sought when required and included in care plans. Medicines were now managed safely, and staff received training, providing support to people when needed. Safeguarding processes had improved, and staff knew what action to take in the event of potential abuse. People received support from staff according to planned call times. New staff were recruited safely.

Risks in relation to people’s specific dietary needs were now managed well. Risks were identified and advice sought from healthcare professionals, such as speech and language therapists. Risk assessments documented this advice so staff could now manage and mitigate people’s risks. The system to consider people’s capacity within the principles of the Mental Capacity Act 2005 (MCA) had improved. Staff now demonstrated a good understanding of the MCA and completed training on this. People and their families were supported to be involved in all aspects of their care. Healthcare support was provided by professionals and staff supported people to access this.

The provider had now implemented robust systems to measure and monitor the service provided in order to drive improvement. In 2024, there had been a change of provider and a new manager was in post. People, families and staff had noticed the improvements that had been made. Systems for protecting people from the risk of abuse or harm had markedly improved. Risks to people were now assessed appropriately to prevent reoccurrence. People’s capacity to make decisions were now recorded and acted upon in line with the principles of the Mental Capacity Act 2005. The service worked in partnership with the local commissioning authority and quality team to address previous shortfalls. As a result, significant improvements had been made across care planning and risk assessments and to the service overall.