Nurtured Care NE
- Home care
- Dementia care
- Registered since 2018
- Gateshead, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
5 months
since the latest rating was published.
33 of 34
rated home care services in Gateshead are rated Good, like this one.
Nurtured Care NE: inspection record
Rated Good in May 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G DK Home Support Good, 0.1 miles away
- G Dunston Community Centre Good, 0.2 miles away
- G Ashdown Care Good, 0.4 miles away
- – Beyond The Care UK Ltd Not yet rated, 0.5 miles away
- G My Versatile Healthcare Ltd Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 May 2026 (assessment visit 28 January 2026). Quoted under the Open Government Licence.
Date of assessment: 1 April 2026 to 29 April 2026
We carried out a planned assessment to review the provider’s assurances and progress since the last assessment when the service was in breach of the regulations and rated requires improvement overall. At this assessment, the overall rating has changed to good and the provider is no longer in breach of the regulations.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Nurtured Care NE is a domiciliary care service supporting people with a wide range of needs, including people with a learning disability or autistic people. We considered the principles of right support, right care, right culture. People were supported in ways that respected their rights, promoted dignity and reflected what mattered to them. There was no evidence of restrictive practice being used, and staff described supporting people in ways that promoted choice and least restrictive care.
Leadership and governance had improved, and the provider was no longer in breach of Regulations 9 and 17. However, governance arrangements were not yet fully embedded, and oversight did not always identify risks promptly. These shortfalls did not result in widespread harm or unsafe care, but limited assurance that improvements were consistently embedded. As a result, well-led remains rated requires improvement. There are no current breaches, and no enforcement action is being taken.
People were protected from abuse and avoidable harm. Staff understood safeguarding responsibilities and knew how to raise concerns. Incidents and near misses were reviewed, and learning was shared. Medicines were managed safely, and infection prevention and control practices reduced risk. Staffing pressures meant care was not always delivered consistently, and some people experienced late or variable visits. This meant some people experienced uncertainty around visit times, which affected routines that were important to them.
People’s care achieved good outcomes. Needs were assessed and reviewed, and care was delivered in line with guidance. Staff worked with health and social care professionals to support wellbeing. While systems were in place to monitor outcomes, these did not always use learning effectively to drive improvement.
People were treated with kindness and respect, and staff knew people well. Although positive relationships were evident, people were not always fully supported to maximise their independence, choice and control and opportunities to promote independence were not consistently embedded.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
The service was previously in breach of regulation 9 (person‑centred care). Improvements were found at this assessment, and the provider is no longer in breach of this regulation.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was previously in breach of regulation 17 (good governance). Improvements were found at this assessment, and the provider is no longer in breach of this regulation.
Questions to ask the service
- Well-led was rated Requires improvement on 7 May 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Maria Field
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 8 July 2023. Latest assessment published 7 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Nurtured Care (NE) Limited
- Ownership type
- Organisation
- Companies House number
- 11053453 (opens Companies House)
Getting help from Gateshead Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gateshead Council
- Ask for a care needs assessment
- Phone: 0191 433 7033, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: Gateshead Council
Checked on the council's website, November 2026.
Common questions
- Does Nurtured Care NE provide nursing care?
- The Care Quality Commission's register does not list nursing care for Nurtured Care NE.
- When was Nurtured Care NE last inspected?
- The Care Quality Commission's latest rating for Nurtured Care NE was published on 7 May 2026.
- Who runs Nurtured Care NE?
- Nurtured Care NE is run by Nurtured Care (NE) Limited.
- What is Nurtured Care NE's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 May 2026.
Contact
- Phone
- 0191 432 6443
- Address
- Dunston Small Business Centre, Staithes Road, Dunston, Gateshead, NE11 9DR Map (opens Google Maps)
Compare nearby
- G DK Home Support Good, 0.1 miles away
- G Dunston Community Centre Good, 0.2 miles away
- G Ashdown Care Good, 0.4 miles away
- – Beyond The Care UK Ltd Not yet rated, 0.5 miles away
- G My Versatile Healthcare Ltd Good, 0.5 miles away