Paratus Partners

Paratus Partners is a domiciliary care agency. The service provides personal care to people living in their own homes in the community. At the time of our inspection three people were using the service.

People's experience of using this service:

People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people's safety were assessed and strategies were put in place to reduce the risks. Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs. Where the provider took on the responsibility, people's medicines were safely managed. Systems were in place to control and prevent the spread of infection. People's needs, and choices were assessed before they went to live at the service. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care. People were supported to maintain good nutrition and hydration. Staff supported people to live healthier lives and access healthcare services when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff treated people with kindness, compassion and respect. People were supported to express their views and be involved in making decisions about their care. People and their relatives were involved in the care planning and reviews of their care. Systems were in place to continuously monitor the quality of the service. The service worked in partnership with outside agencies.