Eaves Court

People's experience of using this service: People and their relatives gave us positive feedback about their experience. Comments included "I cannot speak highly of them [Staff]," "We would be lost without them" and "Excellent, very comforting and re- assuring."

The provider had not always followed its own policies on ensuring all pre-employment checks were completed. We have made a recommendation about this in the report.

Quality assurance systems did not always drive improvement. Records relating to changes in people's care needs were not routinely kept. Actions required as a result of feedback from people was not recorded as completed. Incident and accident records were not completed to show how the service could prevent a future occurrence. We have made a recommendation about this in the report.

People told us they had developed good working relationships with staff. Staff demonstrated a commitment to deliver a high-quality service. People were treated with dignity and respect.

People were supported by staff who received initial training and on-going support to ensure they held the right skills and attributes.

People were safeguarded from abuse. Staff were knowledgeable about how to recognise signs of abuse and had confidence to report any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.