L G Caring Ltd

There were enough care workers to meet people's needs. The registered manager took great care when appointing new staff to make sure they were suited to their role. However, this was not always supported by detailed records. We made a recommendation about the recruitment procedures.

People told us they were supported by a regular team of care workers. They said they received their calls on time and the service had never missed a call. People were confident care workers had received appropriate training to meet their needs.

When people were supported with medicines this was done safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care workers were trained and supported to understand their roles and responsibilities.

People told us care workers were kind and caring and treated them with respect. Care workers understood the importance of respecting people's diverse needs and promoting independence.

The service worked in partnership with other agencies to make sure people received the right care and support.

Auditing and quality assurance processes were in place to enable the service to identify where improvement was needed. The registered manager was open and transparent and created a culture which was friendly and welcoming.