Acts Health Care Stafford

People's health and care needs had been assessed. Staff had been trained in areas relevant to people's needs and had been checked as being competent. Staff received regular support from the registered manager and they felt supported in their role. When people needed care with their nutrition and hydration, staff understood people's needs and followed people's care plans and risk assessments. The service worked with other health and social care professionals to ensure people received effective care. People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind to people and respectful of them and their homes. People were involved in decisions relating to their care and support. Staff followed care plans and risk assessments that promoted people's independence and choices and respected their privacy and dignity.

Staff took an interest in people's lives and experiences when they spent time with them. People had been able to discuss what was important to them when they developed their care plans with staff. People's choices were respected by staff. People's communication needs were assessed and met. People had been provided with information on how to make a complaint or raise or concern. Complaints had been investigated quickly and openly and the registered manager had looked to make improvements from any lessons learnt.

The provider had clear values and aimed to provide respectful and personalised care. Systems were being followed to help check on the quality and safety of services and identify continuous learning and improvements. The registered manager led with an open and approachable management style. The registered manager was inclusive of people's, relatives' and staffs' views when developing the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk