Rated Care Homes

Head Office

Home care, Redbridge

G

Good

Rated on

Rating from the Care Quality Commission.

Head Office: inspection record

Home care, Redbridge

Rated Good in July 2023, up from Requires improvement.

Head Office: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 3 times since 2019. Rated Good in 2019, then Requires improvement in 2020, then Good in July 2023.

Its last inspection improved it from Requires improvement to Good. The latest rating was published about 3 years ago.

How it compares locally

  • One of 57 Good home care services in Redbridge, out of 63 with a rating.

About the service

From the Care Quality Commission's inspection report published 6 July 2023. Quoted under the Open Government Licence.

Head Office, Mercylink Care Services Ltd is a domiciliary care agency and is based in the London Borough of Barking & Dagenham. The service provides personal care to adults and children in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the inspection, the service was supporting 7 people with personal care.

Questions to ask the service

  • The last rating is 3 years old. Ask what has changed since then.
  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Head Office
AddressMercylink House, 1048 High Road, Chadwell Heath, Romford, RM6 4BB
NeighbourhoodGoodmayes, Redbridge
Phone07984 782116
Registered managerTemilade Olowojoba
Registered with the CQC since
What it provides
  • Domiciliary care service
  • Supported living service
Who it supports
  • Children 0-18 years
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
Inspection reports 4 inspection reports, latest 6 July 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website.

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Head Office
ProviderMercylink Care Services Ltd
Ownership typeOrganisation
Companies House number11243763 (opens Companies House)

Nearest alternatives

  1. –
    Pillar of Care UK LTD Home care, less than 0.1 miles away
    Not yet rated
  2. –
    Roxy Avenue Care home, 0.2 miles away
    Not yet rated
  3. RI
    Redspot Care Limited Home care, 0.2 miles away
    Requires improvement
  4. –
    Helping Hands Health Care (Romford) Home care, 0.4 miles away
    Not yet rated
  5. –
    Alert Care Ltd Home care, 0.4 miles away
    Not yet rated

See all home care in Redbridge

Getting help from London Borough of Redbridge

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Head Office provide nursing care?
The Care Quality Commission's register does not list nursing care for Head Office.
When was Head Office last inspected?
The Care Quality Commission's latest rating for Head Office was published on 6 July 2023.
Who runs Head Office?
Head Office is run by Mercylink Care Services Ltd.
What is Head Office's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 6 July 2023.