Transition Care Company Limited

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

The service actively supported people to live their life in the way they wanted to live it, whilst also encouraging people to develop their independence. People participated in activities and pastimes which were meaningful to them, both in the local and wider community. Staff took the time to get to know what people enjoyed doing and supported people with their chosen activities. People were encouraged to set their own goals and aspirations. Some people attended college, voluntary work or undertook employment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Regular checks and audits were carried out to determine the quality and safety of the care and support being provided. Risk to people was appropriately assessed and measures were put in place to support people safely, whilst still respecting their choices and freedom.

People were treated with dignity and respect. Staff provided support where required, but also took care to encourage and develop people's independence.

Staff were supported in their role with appropriate training and supervision. Most staff had received additional training to meet the specific needs of the people they were supporting. New staff completed an

induction programme. We have made a recommendation to the provider about staff induction.

Feedback about the management of the service from people, relatives and staff was positive.

The registered manager and registered provider had met their legal requirements with the Care Quality Commission (CQC). They promoted a person centred and transparent culture within the service.