Passion Recruitment Agency
- Home care
- Dementia care
- Registered since 2018
- Chertsey, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2022.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 209
rated home care services in Surrey are rated Requires improvement, like this one.
Passion Recruitment Agency: inspection record
Rated Requires improvement in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Home Instead Senior Care (Outstanding, 0.2 miles away) and Amazed Care Services (Good, 0.4 miles away).
Nearest home care services:
- O Home Instead Senior Care Outstanding, 0.2 miles away
- G Amazed Care Services Good, 0.4 miles away
- – Deecays Health Care Limited Not yet rated, 0.7 miles away
- RI Winsor Care Services Requires improvement, 1.2 miles away
- – Homewood Grove Not yet rated, 1.4 miles away
About the service
From the Care Quality Commission's inspection report published 1 June 2023. Quoted under the Open Government Licence.
Passion Recruitment Agency is a domiciliary care service providing personal care and support for people in their own homes. At the time of the inspection, they were providing support with personal care for two people.
What inspectors found
People's risks were identified but staff were not always provided with guidance with actions they could take to reduce the possible risks. When a fall occurred care plans and risk assessments were not always updated and effective actions to reduce possible risk were not always identified. The provider had a process for the administration and recording of medicines, but this was not always followed. The provider had audits in place which were used to monitor the quality and recording of the care provided but these were not always robust enough to identify issues requiring action. We have made a recommendation for the provider to review the guidance on managing medicines in the community.
Read the rest of CQC's summary
Relatives felt their family members were safe when they received care in their own home. The provider had made improvements to their recruitment process which enabled them to identify new staff with the required skills and experience for the role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff completed appropriate training so they could meet people's care and support needs. Staff felt supported by the management. People's care needs were assessed and people with their relatives were involved in the development of their care plans.
Relatives were happy with the care their family member received. Relatives were aware of the process to raise any concerns about the care but they had not had cause to do so.
Questions to ask the service
- Safe was rated Requires improvement on 1 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 1 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Sonia Rani
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 1 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10873222 (opens Companies House)
Passion Recruitment Agency Limited runs 4 services in England, 2 of them in the South East. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Passion Recruitment Agency Limited
- – Apra Care Not yet rated. Home care, Cornwall, South West
- – Apra Care Cornwall Central Not yet rated. Home care, Cornwall, South West
- – Apra Care Hampshire Not yet rated. Home care, Southampton
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Passion Recruitment Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Passion Recruitment Agency.
- When was Passion Recruitment Agency last inspected?
- The Care Quality Commission's latest rating for Passion Recruitment Agency was published on 1 June 2023.
- Who runs Passion Recruitment Agency?
- Passion Recruitment Agency is run by Passion Recruitment Agency Limited. It runs 4 services in England, 2 of them in the South East.
- What is Passion Recruitment Agency's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 June 2023.
Contact
- Phone
- 0333 011 5817
- Address
- Brook House, 56 Guildford Street, Chertsey, KT16 9BE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Home Instead Senior Care (Outstanding, 0.2 miles away) and Amazed Care Services (Good, 0.4 miles away).
Nearest home care services:
- O Home Instead Senior Care Outstanding, 0.2 miles away
- G Amazed Care Services Good, 0.4 miles away
- – Deecays Health Care Limited Not yet rated, 0.7 miles away
- RI Winsor Care Services Requires improvement, 1.2 miles away
- – Homewood Grove Not yet rated, 1.4 miles away