Virtus Care LTD
Home care, Kensington and Chelsea
Good
Rated on
Rating from the Care Quality Commission.
Virtus Care LTD: inspection record
Rated Good in June 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Requires improvement in 2019, then Good in June 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 10 Good home care services in Kensington and Chelsea, out of 11 with a rating.
About the service
From the Care Quality Commission's inspection report published 11 June 2022. Quoted under the Open Government Licence.
Virtus Care LTD is a domiciliary care agency. At the time of the inspection, the service was providing support to five people. CQC only inspects services where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
During this inspection we found the service had made improvements around the management of risks and quality assurance.
People told us they felt safe and trusted the staff providing care and support. People received help and support from a consistent and professional staff team.
Read the full summary
People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the application of the policies and systems supported good practice.
The provider assessed the risks associated with people's care and support needs and staff members were knowledgeable about these risks and knew what to do to minimise any potential for harm.
Risk assessments were reviewed when changes to people's health occurred and the provider worked in partnership with other health and social care professionals to optimise people's health, care and well-being.
People received safe support with their medicines by staff members who had been trained and assessed as competent to provide this support where it formed part of an agreed package of care.
Staff followed effective infection prevention and control procedures and had access to personal protective equipment (PPE).
Safe recruitment processes were being followed to ensure staff were suitable for their roles.
The provider operated effective quality monitoring systems and sought feedback from people using the service, family members, staff and healthcare professionals in order to continually improve standards of care.
The provider had policies and procedures in place including an appropriate complaints procedure.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 58 Lancaster Road, London, W11 1QR |
|---|---|
| Neighbourhood | Kensington, Kensington and Chelsea |
| Phone | 07725 980827 |
| Registered manager | Asia Faraji |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 11 June 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | VIRTUS CARE LTD |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10919588 (opens Companies House) |
Nearest alternatives
- G Sabir Care UK Ltd Home care, 0.3 miles awayGood
- – Equal People Mencap Home care, 0.5 miles awayNo overall rating
- G Hope Care Agency Home care, 0.6 miles awayGood
- G London Care (Westminster) Home care, 0.6 miles awayGood
- G Healthvision UK Ltd - North Kensington Home care, 0.6 miles awayGood
Getting help from Royal Borough of Kensington and Chelsea
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kensington and Chelsea
- Ask for a care needs assessment
- Phone: 020 7361 3013, Monday to Friday, 9am to 5pm. Out of hours: 020 7373 2227
- Support for carers
- Paying for care: Royal Borough of Kensington and Chelsea
Kensington and Chelsea shares its adult social care information directory, People First, with Westminster City Council.
Checked on the council's website, November 2026.
Common questions
- Does Virtus Care LTD provide nursing care?
- The Care Quality Commission's register does not list nursing care for Virtus Care LTD.
- When was Virtus Care LTD last inspected?
- The Care Quality Commission's latest rating for Virtus Care LTD was published on 11 June 2022.
- Who runs Virtus Care LTD?
- Virtus Care LTD is run by VIRTUS CARE LTD.
- What is Virtus Care LTD's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 June 2022.