FESTYGREAT HEALTHCARE

We assessed 8 quality statements in the safe key question and found areas of good practice. Our rating for the key question is good. People were supported to understand safeguarding and how to raise concerns when they did not feel safe. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had to managers. At the time of this assessment there had been no incidents that required reporting however the staff and management team were clear on action they would take, would report these promptly to the relevant agencies and work proactively with them, to make sure timely action was taken to safeguard people from further risk. People’s involvement in care planning was not always documented clearly but people told us managers assessed and reviewed safety risks to people and made sure people, and those important to them, were involved in making decisions about how they wished to be supported to stay safe. There were enough staff to support people with their needs. Staff received relevant training to meet the range of people’s needs at the service. Staff received support through supervision to support their continuous learning and improve their working practice. Managers made sure recruitment checks were undertaken on all staff to ensure only those individuals that were deemed suitable and fit would be employed to support people at the service.

We assessed 6 quality statements in the effective key question and found areas of good practice. Our rating for the key question is good. People’s needs and rights were supported. People’s care and treatment were effective due to their health, care, well-being, and communication needs being assessed with them. People’s care plans were regularly reviewed and kept up to date. Staff were aware of people’s preferences and respected these in a person-centred way. People were aware of their rights around care and treatment. Staff had good knowledge of the mental capacity act, including capacity and consent.

We assessed 5 quality statements in the safe key question and found areas of good practice. Our rating for the key question is good. People were supported to have choice and control and make decisions about how their support was provided. People were treated as individuals and with care and respect. People’s consent to care was sought by staff and their rights and choices respected.

We assessed 7 quality statements in the responsive key question and found areas of good practice. Our rating for the key question is good. People were supported to understand their equality and human rights and how staff and managers would respect these. People were provided with care and support that was flexible and met their needs. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.

We assessed 7 quality statements in the well-led key question and found areas of good practice. Our rating for the key question is good. There were clear and effective governance, management, and accountability arrangements. Staff understood their role and responsibilities. Managers accounted for the actions, behaviours, and performance of staff. There were arrangements in place to manage the confidentiality of data and records. Information was used effectively to monitor and improve the quality of care. The leadership team modelled the values of the organisation and values were shared with the wider staff team.