Your Choice A and J Support Ltd

Assessments covered all aspects of a person's health, care and well-being Staff were trained and knowledgeable in the areas of care the person had been assessed as needing. Staff were supported in and felt confident in their job role. Staff followed nutrition and hydration plans to ensure the person's assessed needs were met. Information and advice from other healthcare professionals had been sought and followed by staff to ensure the person received effective care. The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and respectful to the person. Staff involved them and their relative in their care and in making decisions. Staff promoted their choices and respected their privacy and promoted their independence.

Staff had a good understanding of the person's life histories and interests. They were supported to maintain their connections with their local community. Their communication needs were assessed and met. Staff were able to communicate well with the person when they communicated in ways other than verbally.

The provider had clear values and aimed to provide high-quality personalised care. Governance arrangements and audits helped the provider check on the quality and safety of services and identify any continuous learning and improvements. The service was run with an open and approachable management team. The person, their relative and staff were involved in the development of the service.