Caremark Cambridge and South Cambridgeshire

People were protected from avoidable harm by a staff team trained to recognise and report any concerns. Staff followed the provider's procedures to prevent the spread of infection and reduce the risk of cross contamination.

People were happy with the service and the staff who provided their care. People felt that staff knew them well and understood their needs. People had person centred care plans and had been involved in making decisions about their care.

Systems were in place to deal with any concerns or complaints. People told us that they knew how to complain, and who to talk to if they weren't happy.

People liked the staff that cared for them. People told us that staff were nice, and respectful, and they only had good things to say about them. One person told us that it was like seeing a friend rather than a carer.

The service had systems in place to make sure they only employed staff once they had checked they were suitable to work with people who used the service. There were enough staff to meet people's needs safely. People received care from staff who were trained and well supported to meet people's assessed needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to monitor how well the service was running were carried out, which included asking people and staff for their views. Changes were made where issues had occurred.