Elfcareuk Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection one person was receiving personal care as part of their care package.

People were supported to receive care in a person-centred manner and this was reflected in care planning. Staff acknowledged, and respected people's needs and choices. Staff were effectively trained in topics relevant to their role. Staff understood the importance of working with other healthcare professionals to ensure people were supported to live healthier and independent lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were caring and kind. People were supported by a small team of staff who people knew well and they had supportive and meaningful relationships with staff. People's independence was promoted and their privacy and dignity were respected by staff.

The provider was responsive. People had personalised care plans that promoted independence. Staff identified people's information and communication needs by assessing them. People were supported to engage in hobbies and interests important to them. People and relatives knew how to make a complaint and felt confident they would be listened to.

The service was well-led. Systems had been developed to review how the service was managed and to review the quality of the care provision. The registered manager understood the importance of gaining people's views about the quality of the service.