Fountain Based Ltd

The provider did not have good oversight of staff training and induction of staff appeared incomplete.

Assessments of people's needs had been completed with people in line with the law. The service recorded people's care in communication logs. People's nutrition and hydration needs were met. People consented to their own care and staff understood the law in this regard.

Some of the language used in care plans was not respectful of equality or diversity. People and relatives told us staff treated people well. People were able to make their views known to the service. People's privacy and dignity were respected and their independence promoted.

Care plans were not always person-centred; language used in care plans did not always treat people as individuals or reflect their needs.

People's end of life wishes were not recorded. We have made a recommendation about this.

The service met and recorded people's communication needs. People and relatives told us they would feel comfortable to complain if required.

Quality assurance systems and processes at the service were not effective. Language used in documentation was not always up to date or correct.

Staff were clear about their roles. Management were able to tell us how they would respond if things went wrong. The service sought to work with other agencies to the benefit of others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk