LifeCome Care Derby

Action had been taken to address the breaches and areas for improvement found at the last inspection in March 2018. Complaints were recorded and investigated appropriately. People and their relatives spoke positively about the care and support they received, and the way staff interacted with them. We saw that people's preferences in relation to having male or female staff were recorded and respected.

There were enough staff to meet people's needs and people told us staff were reliable. Some aspects of medicines management were managed safely.

Staff received enough training and support to meet people's needs. People were supported to have enough to eat and drink where this was part of their support plan. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to be as independent as possible and told us staff treated them with dignity and respect. People had a personalised plan for their care which identified and assessed any support needed in relation to their protected characteristics.

People and their relatives told us they thought the service was organised and their views were sought and listened to. Staff told us the registered manager was supportive and approachable.