Tenda Hands Homecare
Home care, Ealing
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Tenda Hands Homecare: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2019. Rated Good in 2019, then Requires improvement in 2023, then Good in May 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 17 months ago.
What inspectors found
From the Care Quality Commission's assessment published 14 May 2025 (assessment visit 12 February 2025). Quoted under the Open Government Licence.
Tenda Hands Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of assessment, the service provided care to 20 people who received personal care.
Assessment activity was started on 4 March 2025, this was a desktop assessment which included an offsite gathering of evidence and assessment. We looked at 4 key questions: Safe, Effective, Responsive and Well-led. At the last inspection the overall rating for the service was requires improvement. At this assessment the rating has changed to Good.
Read the full summary
Staff and managers understood their responsibilities in safeguarding people from abuse and protecting them from harm. Risks to people were assessed and the provider encouraged positive risk taking, where people were able to live independent lives safe from harm. Staff followed current best practice guidelines regarding the prevention and control of infection. There were robust recruitment checks in place. People received their medicines as prescribed.
The provider worked in collaboration with health and social care partners to support people. People’s healthcare needs were met, and they received access to support as required.
Staff treated people as individuals and with respect. They supported people to be as independent as possible and upheld their human rights, respecting their diverse needs. People were supported to have choice and control and were able to make decisions about how their care and support was provided.
Care plans were person centred and individual to people’s needs. People received equal access to services.
The provider operated good governance and oversight systems which were used to identify areas of improvement and used as an opportunity for learning. There was a positive and open culture in the service in which people and staff were able to contribute.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
Good: This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
Good: This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
Good: This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 151A Church Road, Northolt, UB5 5AG |
|---|---|
| Neighbourhood | Northolt, Ealing |
| Phone | 020 8427 3840 |
| Website | www.tendahomecare.co.uk |
| Registered manager | Rita Okoroba |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 30 March 2023 (opens the Care Quality Commission website) Latest assessment published 14 May 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Tenda Hands HomeCare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11039737 (opens Companies House) |
Nearest alternatives
- – Esther Care Services Ltd Home care, less than 0.1 miles awayNot yet rated
- G Hartwig Care (Moorlands Court) Home care, 0.3 miles awayGood
- – Daystarr Limited Home care, 0.7 miles awayNot yet rated
- – Sholzy Wolzy Ltd Home care, 0.9 miles awayNot yet rated
- – GoCarely Limited Home care, 1.2 miles awayNot yet rated
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Tenda Hands Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Tenda Hands Homecare.
- When was Tenda Hands Homecare last inspected?
- The Care Quality Commission's latest rating for Tenda Hands Homecare was published on 14 May 2025.
- Who runs Tenda Hands Homecare?
- Tenda Hands Homecare is run by Tenda Hands HomeCare Ltd.
- What is Tenda Hands Homecare's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.