Ambition Community Healthcare

The premises are accessible to people using the service and support a growing business. Multiple software systems assist them in evidencing: How they are delivering people's care needs: Recruiting and supporting staff and how they review governance and compliance. Their goal is to have a paperless system which provides live data which can be reviewed in an ongoing way. This helps to ensure care delivery is smooth and effective.

Staff recruitment has been a big challenge; however, the post of an employment recruiter has been sourced to try and address this and help ensure there are enough staff to cover people's needs in a flexible, ongoing way. People received their care visits at the times agreed from a regular team of staff. A number of visits had been missed either due to cancellation, staff sickness, client sickness or unavailability of staff. We are not aware of any significant impact from this but are aware of one person no longer using the service because they chose to find a different care provider. The service used a system to rate calls to ensure essential care is always delivered.

Individual risks and risks associated with people's care were well managed. Infection prevention and control, and the safe administration of medicines were managed well and in line with legislative requirements and recognised best practice guidelines.

People received good standards of care. Care and support plans took into account people's needs and preferences. Goals and objectives were set, and care plans were reviewed in an ongoing way to ensure the support provided remained appropriate to their needs. Staff upheld people's privacy and dignity and were supported to develop their skills and competencies.

Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control over their lives and care staff supported them in the least restrictive way possible and in

their best interests; the policies and systems in the service supported this practice.

Effective systems to monitor the quality and safety of the service were in place and the provider used feedback to monitor and improve the quality of the service.