203 Hoylake Road

We reviewed 5 quality statements under this key question; learning culture, safeguarding, involving people to manage risk, safe environments and safe and effective staffing. During the onsite assessment people told us they felt safe with the support they received. People’s accommodation was safe and well maintained. Staff had been recruited safely. There were sufficient staff on duty to effectively support people. People were supported by staff who knew their needs and preferences. Systems were in place to record and report events which occurred with evidence of reflective practice by the staff and management team.

We reviewed 6 quality statements under this key question; assessing needs, delivering evidence-based care and treatment, how staff, teams and services work together, supporting people to live healthier lives, monitoring and improving outcomes and consent to care and treatment. People confirmed they were involved in the development of their care package before the care was delivered. Staff described how people were were involved in their care and support from the initial assessment and care planning to ongoing reviews and decision making. There were effective approaches to monitor people’s care and treatment and their outcomes.

We reviewed 2 quality statement under this key question: Independence, choice and control and workforce well-being and enablement. People’s choices were reflected in care plans. Staff were focused on ensuring that people were independent as possible, and people were encouraged by staff to maintain this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We reviewed 1 quality statement under this key question: equity in experience and outcomes. People told us they were involved in the development of plans, but some did not feel the review of care plans was as consistent as it could be. This meant some people felt their feedback on care was not always responded to in a prompt manner.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We reviewed 4 quality statements under this key question: shared direction and culture, capable, compassionate, and inclusive leaders, governance, management and sustainability and partnerships and communities. Staff described the systems in place for quality assurance and improvement. The Registered Managers shared evidence of systems to ensure people received good care. Staff were able to explain the policies in use and how the provider shared a clear vision for the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.