St Edmunds Care

People received effective care from staff who had the knowledge and skills to carry out their job roles. People were supported to eat and drink and maintain a balanced diet based on their needs and preferences. People's needs were assessed before they started to use the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were caring and treated people with respect and dignity. People were encouraged to be independent. They had their privacy and dignity respected. People were involved in making decisions about their care and the support they received. People received care and support which was personalised to their wishes and responsive to their needs. Staff had a good understanding of people's needs, choices and preferences, and were aware of how to meet people's individual needs as they changed. People and relatives felt able to make a complaint and were confident that complaints would be listened to and acted on.

People, relatives and staff felt the management team was approachable and the service was managed well. Staff were aware of their responsibilities in ensuring the quality of the service was maintained. There were effective systems in place to seek people's views and opinions about the running of the service and drive improvements.

We have made a recommendation that the provider reviews how they keeps up to date with changing legal requirements.