Liberty Private Care

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. We have made a recommendation about keeping records in line with the mental capacity act.

We found the service had dealt with accidents and incidents effectively to ensure people remained safe from harm however, information had not always been shared appropriately with the local safeguarding team. We have made a recommendation about informing the local safeguarding team of incidents to ensure external scrutiny of the service.

Whilst the service did not currently support any autistic person or person with a learning disability, staff had not completed training in learning disability and autism. We have made a recommendation about providing this training in line with legal requirements.

Suitable numbers of staff supported people however, we were told staff were often late to calls because they did not have enough time to travel in between clients.

People told us the staff were kind and caring and they felt safe. One person said, "I do feel very safe with [staff] and look forward to their arrival." Risks to people's health, safety and wellbeing had been assessed to ensure people were safe. Staff had plentiful access to personal protective equipment (PPE), and systems were in place to protect people from the spread of infections.

People's care needs were assessed before they started using the service to ensure their needs could be met. Staff had completed mandatory training and were able to access additional training to ensure the needs of the people using the service were met.

The service worked well with other organisations and healthcare professionals. We received positive

feedback from people who felt the service had identified concerns and sought medical attention before they became a problem.

People felt the service was well run by the provider who knew people well. The provider was open and honest throughout the inspection and had a lesson learned process in place. The provider was keen to celebrate good care and learn lessons when areas of improvements were identified.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.