Anthony James Care Limited

Anthony James Care Limited is registered as a domiciliary care agency which provides personal care to people in their own homes. At the time of our inspection four people used the service, all received personal care.

People told us staff were exceptionally compassionate and kind. People told us the service went above and beyond to ensure their needs and wishes were met. One person described the service as 'the best care provider they have ever had'. People told us there were enough staff with the right expertise to meet their needs. People told us staff knew them exceptionally well. People told us staff were never late and never missed a care call. Staff often stayed longer than their agreed time. People were involved in all aspects of their care and felt in control of their lives. Where appropriate, relatives and representatives were involved in decision making. People were respected for who they were and were always treated with dignity and respect. People were safe and protected from abuse and avoidable harm. Risks to people had been identified and assessed and staff knew how to mitigate risks to people. Staff had been provided with specialised training to support a person's specific medication needs. Staff followed good infection control practices. Staff received a thorough induction and had access to the training and guidance they needed to complete their role well. Peoples nutritional needs were assessed, and staff encouraged people to maintain a balanced diet. Staff made referrals to healthcare professionals where necessary in a timely way. People experienced positive outcomes regarding their health and well-being. People received personalised care which promoted their individual needs and preferences. People's communication needs were recorded in their care plans and staff interacted with people in their preferred way. People and relatives knew how to raise concerns and were confident action would be taken in a timely way. People and relatives consistently told us the service is exceptionally well led and the registered manager went above and beyond to ensure people received high quality, compassionate care. Relatives told us they were always kept up to date with important information relating to their family member and could contact the registered manager at any time. The registered manager understood their regulatory responsibilities and their requirement to provide us (CQC) with notifications about important events and incidents that occurred whilst the service was delivering care.