Village Care and Support Limited

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People felt safe with staff and there were systems in place to safeguard people from the risk of abuse. One person said, "Absolutely, I am safe." Staff were safely recruited by the service and efforts were made to match staff's skills and personality to the people they supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives said all the staff from the service were caring, kind and treated them with dignity and respect. Comments included, "They're brilliant [the staff], we have a laugh and get on great, I absolutely trust them" and "I know them [staff] like old friends, they're a brilliant bunch, very kind and respectful."

People's care plans were person-centred and detailed. People and their relatives were involved in the care planning and review process, ensuring people received the right support in line with their choices. Staff supported people to develop and maintain relationships with friends and family, access their local community and enjoy active social lives.

People and their relatives had confidence in the service and felt it was well-led. One relative said, "[The service] is a well-oiled machine, it's good, good communication and organised." Staff felt happy and positive about their roles at the service and the support they provided to people.